ZETTOPO offers a 45-day money-back guarantee for all orders placed on our website. If you’re not satisfied with your headphones for any reason, we’ll send you a prepaid USPS shipping label via email and you can return them for a full refund. Refunds are issued to your original payment method. If we are unable to issue a credit to your original payment method, we will issue the credit through PayPal. Initial shipping charges will not be refunded.

We does not refund purchases from other retailers.

Please contact our Customer Happiness Team for information on returning a product purchased at an event.

What items are returnable?

• Within 45 days from the date of purchase
• Purchased on ZETTOPO

How do I return?

• Submit your request for return
• A USPS return shipping label will be emailed to you
• Please allow 2-3 business days to receive your refund once your product has been returned

How do I ship back the items?

For instructions on how to ship the returned products, refer to the email received after placing the return request.

How long does the return process take?

Once your product has been received, we will issue the refund within 2 business days.